frequently asked questions

still have questions? email us: hellokollarkids@gmail.com
ABOUT OUR PIECES

ABOUT OUR PIECES

Our clothing features thoughtfully designed shoulder snaps that create a wider neck opening without stretching the collar.

Not at all! While our designs are especially helpful for kids with specific needs, they're made for all kids. Easier dressing is something every parent can appreciate.

Yes! We release new prints and styles throughout the year. Sign up for our emails to be the first to know.

SIZING & FIT

SIZING & FIT

Our pieces are released in thoughtfully selected size ranges depending on the style. Current size availability is always listed on each product page.

It depends on the style and your preferred fit. See our Size Guide for measurements and style-specific fit notes.

No! Our fabric and collars are designed to maintain structure, so the neckline won't stretch out like traditional tees.

SNAPS & SAFETY

SNAPS & SAFETY

Our snaps open the neckline wider, making it easier to get clothing on and off. Once snapped, the garment looks and feels like a traditional shirt.

Yes! We use durable snaps that are made to stay securely fastened through play time, nap time, and wash time.

No. Our snaps are designed to stay in place during everyday use and activity.

ORDERS & RETURNS

ORDERS & RETURNS

Orders typically ship within 2-5 business days. Delivery times vary based on location.

Yes! We offer free U.S shipping on orders over $75.

We offer exchanges and store credit for unworn items returned within 14 days of delivery. View our full return policy here.

CARE INSTRUCTIONS

CARE INSTRUCTIONS

Machine wash cold, inside out on gentle cycle with like colors.

Yes! Tumble dry low for best results.

Washing inside out helps protect the fabric, color, and overall finish of the garment.