Refund policy
Returns & Exchanges
At Kollar Kids, each piece is thoughtfully designed and produced in small batches. Because of this, we do not offer refunds at this time.
Exchanges & Store Credit
We happily accept exchanges or offer store credit for eligible items.
To qualify:
- Item must be unworn, unwashed, and original condition
- Tags must still be attached
- Request must be made within 14 days of delivery
If your item meets these requirements, you may choose:
- Exchange for a different size (based on availability), or
- Store credit for the full purchase amount
How to initiate an Exchange
Email us at hellokollarkids@gmail.com with:
- Your order number
- The item(s) you'd like to exchange
- The size or item you'd like instead or request store credit
We'll walk you through next steps!
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us within 5 days of delivery with photos so we can make it right.
Shipping Policy
Processing Time
Orders are process within 2-5 business days.
Shipping Time
Once shipped, delivery times vary based on your location and selected shipping method. Most orders arrive within 3-7 business days.
You'll receive a tracking number once your order ships.
Order Changes & Cancellations
Because we begin processing orders quickly, we cannot guarantee changes or cancellations once an order is placed. Please email us as soon as possible and we'll do our best to help.
Sizing Note
Our pieces are designed with thoughtful features (like adjustable openings) to help with fit. If you're unsure about sizing, feel free to reach out before ordering--we're happy to help!